Man With A Van Greenwich Terms and Conditions

These Terms and Conditions set out the basis on which Man With A Van Greenwich provides removal and transport services for domestic and commercial customers. By making a booking, confirming an estimate, or allowing our team to begin work, you agree to be bound by these terms. They are designed to make the moving van Greenwich service clear, fair, and straightforward, while protecting both the customer and the service provider.

In these terms, references to we, us, and our mean the service provider operating under the Man With A Van Greenwich name, and references to you and your mean the customer or any person acting on the customer’s behalf. These terms apply to all standard moving, transport, loading, unloading, and related services, whether booked as a one-off job or as part of a larger removal arrangement.

The phrase Man With A Van Greenwich is used throughout this page as a trading description and may refer to a man and van removal service, a small home move van, or a flexible transport van service, depending on the job booked. Any additional services, special handling requirements, or out-of-hours arrangements will only apply if agreed in writing before the job starts.

1. Booking Process

Bookings may be requested through our usual booking channels and are only confirmed once we have accepted the job and, where applicable, received any required deposit or written acceptance of the quotation. A booking is not guaranteed until we send confirmation. Estimates are based on the information you provide, including item volume, access conditions, collection and delivery points, timing, and any special handling needs. If the information changes, the price and schedule may also change.

You must provide accurate, complete, and up-to-date details at the time of booking. This includes whether there are stairs, lifts, narrow access points, restricted parking, long carrying distances, fragile items, or items requiring disassembly. The Greenwich van move service is priced and planned on the assumption that the information given is correct. If the job is materially different on arrival, we may need to revise the quotation, delay the service, or refuse to proceed if it cannot be completed safely or lawfully.

We reserve the right to ask for photographs, item lists, or further details before confirming a move. This helps us assess the suitability of the van and team for the work. If you fail to provide requested information or if the service cannot be safely completed with the resources booked, we may cancel or reschedule the appointment in line with these terms.

2. Service Scope and Customer Responsibilities

Our services are limited to the work agreed at the time of booking. Unless expressly included, we do not provide specialist packing, storage, dismantling, reassembly, appliance disconnection, plumbing, electrical work, or lifting of exceptionally heavy, dangerous, or prohibited items. If you require a broader man and van Greenwich service, this must be agreed beforehand. We may refuse any item that is unsafe, illegal, or unsuitable for transport.

You are responsible for ensuring that items are ready to move at the agreed time, reasonably packed, labelled where necessary, and accessible for loading. All routes, parking arrangements, permits, and permissions at collection and delivery points are your responsibility unless we have agreed otherwise. Delays caused by inaccessible premises, missing keys, blocked access, absent occupants, or parking restrictions may result in waiting charges or a revised job price.

It is your responsibility to remove cash, jewellery, documents, medicines, sentimental valuables, and other irreplaceable items before the service begins. Although our van and man Greenwich team will take reasonable care, we do not accept responsibility for items left in drawers, cupboards, bags, or loose containers unless the contents have been declared and accepted in advance.

3. Payments

Unless otherwise agreed, payment is due on completion of the job on the same day. We may require a deposit, card pre-authorisation, or advance payment for larger bookings, short-notice work, repeat business, or jobs involving third-party charges. Accepted payment methods will be confirmed at booking. We are not obliged to begin work until the required deposit or payment arrangement has been made.

All prices quoted are based on the details provided and may be subject to adjustment if the job changes. Examples include extra items, additional stops, waiting time, congestion, unplanned carrying distance, poor access, or extended loading and unloading. If the work takes longer than estimated because of factors outside our control, additional charges may apply at the rate advised at booking or, if not specified, at our standard hourly or time-based rate.

Invoices that remain unpaid after the due date may incur interest and reasonable recovery costs, where permitted by law. We reserve the right to suspend future services, retain goods where lawful, or pursue debt recovery procedures in respect of overdue balances. Any dispute about an invoice must be raised promptly and in good faith; undisputed amounts remain payable in full by the due date.

Where a quotation is stated as an estimate rather than a fixed price, the final amount may vary depending on the actual work carried out. Fixed-price jobs apply only to the specific service described and only where the agreed conditions remain unchanged. If you request extra work on the day, such as additional pickups, an extra floor, or unplanned assistance, we may charge for the added time and labour.

4. Cancellations, Rescheduling, and Delays

You may cancel or reschedule a booking by giving us notice as early as possible. The amount charged for cancellation depends on the notice given, the nature of the booking, and any costs already incurred. If we have reserved time, vehicle capacity, or staff for your move, a cancellation fee may apply. Deposits may be non-refundable where stated at the time of booking or where the cancellation occurs too close to the appointment.

If you are unable to proceed with the move on the agreed day due to circumstances within your control, including failure to obtain access, keys, clearance, or payment, this may be treated as a late cancellation or aborted booking. Where we are delayed by traffic, weather, road closures, or other external factors, we will use reasonable efforts to keep you informed and to complete the work within a practical timeframe, but we do not guarantee exact arrival times unless expressly agreed.

5. Liability and Insurance

We will exercise reasonable care and skill in the performance of the service. Our liability for loss or damage is limited to direct losses arising from our proven negligence or breach of contract, subject to these terms. We are not liable for indirect or consequential losses, including loss of profit, missed deadlines, emotional distress, or any business interruption arising from delays or service issues, to the fullest extent permitted by law.

Although we take care when handling property, some risks are outside our control, including pre-existing damage, faulty packaging, weak furniture, items assembled poorly, hidden defects, or damage caused by loading instructions given by the customer. We are not responsible for damage to items that are inadequately packed, fragile items not declared in advance, or goods transported contrary to our advice. If you believe damage has occurred, you must notify us as soon as reasonably possible and provide supporting details, including photographs where available.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Where liability is accepted, we may repair, replace, compensate, or otherwise resolve the issue at our discretion, provided the claim is made within a reasonable time and the affected item has been handled in accordance with our instructions.

6. Waste Regulations and Prohibited Items

Waste removal is only included where it has been agreed in advance and priced separately, if required. You must ensure that any waste collection or disposal request is lawful and accurately described. We comply with UK waste handling requirements and will not transport, dump, or dispose of waste in any unlawful manner. The customer is responsible for declaring the nature of the waste and confirming that it does not include prohibited materials unless specifically agreed and authorised.

We do not accept hazardous waste, asbestos, chemicals, paint, gas cylinders, biohazards, clinical waste, pressurised containers, explosives, regulated electrical waste unless appropriately arranged, or any other item prohibited by law or unsuitable for transport in our vehicle. If any undeclared prohibited item is discovered, we may refuse carriage, remove it from the load, or terminate the job without liability for delay. Any costs or penalties caused by incorrect waste declarations will be your responsibility.

You acknowledge that waste regulations may require transfer notes, documentation, correct classification, and appropriate disposal routes. If we agree to handle waste as part of a man and van Greenwich service, you must provide truthful information about the source, contents, and destination of the waste. We reserve the right to decline any collection that could place us in breach of legal obligations or environmental rules.

7. Access, Parking, and On-Site Conditions

Suitable access and safe working conditions must be available at both collection and delivery points. If parking is not available close to the property, additional walking time may be chargeable. The customer is responsible for any parking fees, fines caused by incorrect permissions supplied by the customer, or costs arising from the absence of legal stopping places, unless we expressly agreed to manage parking in advance. Our team may stop work if conditions become unsafe.

You must ensure that pets, children, and bystanders do not interfere with loading or unloading. We may refuse to carry out the work where floors are unsafe, pathways are obstructed, weather conditions create unreasonable risk, or the property contains hazardous materials. The moving van Greenwich team may leave the site or pause the service if continued work would create a safety issue or increase the risk of damage.

If we are prevented from completing the service because a property is locked, access is blocked, or the customer is absent, the job may be treated as failed or aborted and charged accordingly. In such circumstances, we are not responsible for any resulting loss or delay, provided we acted reasonably and in line with the booking instructions.

8. Delicate, Valuable, and Special Items

Certain items require special handling, including pianos, antiques, glassware, artwork, large mirrors, high-value electronics, flat-pack furniture, and anything with unusual weight or fragility. These items must be declared before the job is accepted. We may decline such items if we consider that the equipment, timing, or access conditions are unsuitable. If special handling is agreed, any extra charge will be stated beforehand or added where the circumstances reasonably require it.

We do not provide a valuation service unless stated in writing, and any cover for valuable items will depend on the level of service purchased and the limits agreed. Customers remain responsible for ensuring that items are properly insured for their own needs. A Greenwich van move does not automatically include full replacement cover for every item, and it is your responsibility to check whether any additional protection is required before the move begins.

If you ask us to transport an item that exceeds our normal handling capacity or that requires more than one person, additional equipment, or specialist techniques, we may revise the service or refuse the item. Any advice given by our staff about loading method, packing, or handling must be followed where reasonably practicable.

9. Complaints, Claims, and Resolution

If you have a complaint, you should raise it as soon as possible so that we can investigate. Claims for loss or damage should include a clear description of the issue, the date of the job, and any supporting evidence. We may require access to the damaged item or additional information before making a decision. Failure to report a problem promptly may affect our ability to assess the claim.

We will aim to deal with disputes fairly and within a reasonable time. Any agreed remedy will be in full and final settlement of the complaint unless otherwise stated. This may include a partial refund, repair, replacement, or other reasonable solution. Nothing in this section prevents you from bringing a claim under applicable law, but you must first allow us a reasonable opportunity to review and respond.

We are not responsible for claims arising from instructions given by third parties unless those instructions were confirmed by us in writing. For the avoidance of doubt, our liability does not extend to delays or losses caused by matters beyond our control, including severe weather, road incidents, strike action, or government restrictions.

10. Governing Law

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer rights provide otherwise. If any part of these terms is found to be unlawful, void, or unenforceable, the remaining provisions shall continue in full force and effect.

By using the service, you confirm that you have read, understood, and agreed to these terms. They are intended to support a reliable, transparent, and lawful Man With A Van Greenwich service for customers seeking professional transport, removals, or man and van help under clear conditions. We recommend reviewing these terms each time you make a new booking, as updated versions may apply from time to time.

Last updated: the version in force at the time of booking applies to your service unless otherwise agreed in writing.