Privacy Policy

Man With a Van Greenwich Privacy Policy

This Privacy Policy explains how Man With a Van Greenwich collects, uses, stores, and protects personal data relating to its customers and prospective customers in the Greenwich area. It is intended to be compliant with the UK General Data Protection Regulation and the Data Protection Act 2018. By using our services, requesting a quote, or otherwise interacting with us, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Man With a Van Greenwich customers, prospective customers, and website users located in the Greenwich area who engage with us for man and van, removals, transport, or related services. It covers personal data processed in connection with enquiries, bookings, service delivery, and customer support.

Data Controller

Man With a Van Greenwich is the data controller for the personal data described in this Privacy Policy. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing is carried out in accordance with applicable data protection laws.

Personal Data We Collect

We collect and process different categories of personal data depending on how you interact with us. This may include:

Identification and contact details, such as your name, postal address, service address, and general contact details you choose to provide.

Booking and service information, such as move dates, pick-up and drop-off locations, access details for properties, descriptions of items to be transported, and any special instructions you provide.

Communication data, such as information contained in enquiry forms, messages, feedback, or complaints, and records of our communications with you.

Technical and usage data, such as basic information about how you use our website or online enquiry forms, including standard log data and device-related information, collected through necessary cookies or similar technologies.

Payment-related information, such as payment confirmations and transaction details necessary to process and record payments for our services. We do not store full card details where payment is taken via secure third-party payment processors.

How We Collect Your Data

We usually collect personal data directly from you when you contact us, request a quote, make a booking, or communicate with us about our services. We may also collect data automatically when you use our website, for example through server logs or basic analytics tools.

In some cases, we may receive information about you from third parties, such as when another person books services on your behalf or provides your contact details to arrange a collection or delivery address related to your booking.

Lawful Bases for Processing

We process your personal data only where we have a valid lawful basis under data protection law. The main lawful bases we rely on are:

Contract: We process personal data where it is necessary to enter into, or perform, a contract with you, for example to provide quotes, accept bookings, carry out removals or transport services, and manage billing and payments.

Legitimate interests: We process certain data where it is necessary for our legitimate interests and where your interests and fundamental rights do not override those interests. This includes maintaining business records, improving our services, preventing fraud, and handling general enquiries.

Legal obligation: We may process personal data where it is necessary for compliance with legal or regulatory obligations, such as tax, accounting, or responding to requests from competent authorities.

Consent: In limited cases, we may rely on your consent, for example for certain types of optional marketing communications. Where we rely on consent, you have the right to withdraw it at any time.

How We Use Your Personal Data

We use personal data for the following purposes:

To respond to enquiries, provide quotes, and discuss your service requirements.

To create, manage, and fulfil bookings for man and van or related services.

To communicate with you about your booking, including confirmations, changes, and updates.

To manage payments, invoices, and related financial records.

To provide customer service, handle feedback or complaints, and resolve disputes.

To operate, secure, and improve our website, systems, and services.

To maintain internal records, including for accounting, auditing, and reporting.

To comply with legal requirements and cooperate with lawful requests from authorities.

Data Sharing and Processors

We do not sell your personal data. We may share your data with carefully selected third parties where necessary and lawful, including:

Service providers acting as data processors who support our operations, such as IT and hosting providers, website and booking system providers, and payment processing services.

Professional advisers such as accountants or legal advisers, where required for business operations or legal protection.

Public authorities, law enforcement bodies, or regulatory organisations, where we are legally required or permitted to do so.

Where we use data processors, we ensure they process personal data only on our documented instructions, apply appropriate security measures, and are bound by contractual obligations consistent with data protection law.

International Transfers

Where our service providers are located outside the United Kingdom or the European Economic Area, or where data is otherwise transferred internationally, we will ensure that appropriate safeguards are in place. These may include adequacy regulations or standard contractual clauses to ensure an equivalent level of protection for your personal data.

Data Retention

We keep personal data only for as long as necessary for the purposes for which it was collected, and to meet legal, accounting, or reporting requirements.

Enquiry and booking data is generally retained for a period that allows us to manage your services, respond to queries about completed work, and meet our legal obligations. Financial and invoicing records are kept for the period required by tax and accounting laws.

When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with you.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include access controls, secure storage, and limiting personal data access to staff and contractors who need it to perform their duties and are subject to confidentiality obligations.

Your Data Protection Rights

Under data protection laws, you have certain rights in relation to your personal data. These include:

The right of access to obtain a copy of the personal data we hold about you, together with information about how it is processed.

The right to rectification of inaccurate or incomplete personal data.

The right to erasure of your personal data in certain circumstances, where there is no longer a lawful basis for us to continue processing it.

The right to restrict processing of your personal data in specific situations, for example while we consider a request for rectification.

The right to object to processing based on our legitimate interests, including certain types of direct marketing, on grounds relating to your particular situation.

The right to data portability, allowing you to receive certain data you have provided to us in a structured, commonly used, and machine-readable format, and to request that we transmit it to another controller where technically feasible.

Where processing is based on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

How to Exercise Your Rights

You can exercise your data protection rights by contacting us with sufficient information to identify you and your relationship with us. We may request additional information to verify your identity before responding. We aim to respond to all valid requests within the timeframes required by law and will inform you if we need additional time.

Complaints

If you have concerns about how we handle your personal data, you can first contact us so that we can try to resolve the issue. You also have the right to lodge a complaint with the data protection supervisory authority in the country where you live or work, or where you believe your rights have been infringed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational reasons. The updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.